Frequently Asked Questions

Jewelry

How do I measure my ring size?

Find a piece of paper tape or string. Wrap it around the base of your finger. Use a pen to mark the point on the string/paper where it overlaps, forming a complete circle. Using a ruler, measure the length in centimeters from the initial end of the string/paper to the pen mark.

You can find our ring size conversion chart here . Please note on all adjustable rings: feel free to gently stretch the sides of your ring to give it the size that suits you.

What materials do we use for our jewelry?

Once the 3D modeling of our jewelry is complete, we create a brass base that is then galvanized. The plating is applied with a thickness of three microns for gold and 10 to 15 microns for silver, with a satin gold finish.

Our jewelry does not contain any allergens such as nickel or lead, making it safe for all skin types.

How to maintain Margsa jewelry?

We use the finest and noblest materials that guarantee a shine like the first day you bought your Agapée jewelry. However, everything needs a little care to shine longer. Here are some of our best tips to show your love to your jewelry:

1. Put on your Agapée jewelry after applying perfume or other chemicals and cosmetics containing alcohol. This will minimize the risk of tarnishing the gold plating and possible scratches.

2. Just like you, Agapée jewelry needs time to rest. So when you go to bed, remember to take it off to avoid tangling or scratching.

3. To clean your jewelry, soak it in warm water with a little diluted dish soap and use a soft-bristled baby toothbrush to remove any dirt. After cleaning, make sure the items are thoroughly dry by patting them with paper towels. Please do not use abrasive cleaners.

4. Our cotton and linen blend pouches are here to protect your favorite jewelry. So when you travel or are not wearing our jewelry, keep it in its protective pouch.

Pro tip: To prevent your necklaces or bracelets from getting tangled, store them in the pouch with their ends facing out. Jewelry twists from the ends, so keeping them separate prevents that.

5. Use a soft, dry cloth to clean your jewelry from time to time. Done several times, this is enough to revive its golden glow.

Delivery

What are the delivery times?

Standard delivery: 5 business days.

Express delivery: 3 business days.


Delivery times may vary depending on your location.

Do you offer international delivery?

No, we only offer delivery to Canada at the moment!

How can I track my order?

If an item arrives damaged, contact us immediately with photos of the product and packaging. We will find a solution quickly.

What should I do if my order arrives damaged?

If an item arrives damaged, contact us immediately with photos of the product and packaging. We will find a solution quickly.

Returns Policy

What is your return policy?

You have 14 days from the date of receipt of your order to request a refund or an exchange.

  • Items must be returned in their original condition, unworn, unwashed, and with all original tags and packaging intact.
  • Return shipping costs are the responsibility of the buyer, except in the case of an error on our part (e.g., defective or incorrect item).

How do I make a return?

Contact our customer service at contact@margsa.com to obtain a return authorization and instructions.

Can I exchange an item? A:

We do not currently offer direct exchanges. If you would like a different item, please return the original item and place a new order.